The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent past.
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing,
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
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