Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as the
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and what
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re reading this, you
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry to gain
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of CX management, you
Insurance touches a lot of aspects of a customer’s life, yet it is also one of the industries that are struggling to win customers. Many
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is deciding
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important to
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