How CX Can Benefit Insurance Companies
Jaakko Männistö
July 30, 2020
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
How to Get Started with My CX Strategy if My Service Business is New to It
Ida Salonen
July 7, 2020
Running a service business in a competitive arena is not easy, and you have to utilize every measure possible to generate sales and grow your
The Impact of CX in the eCommerce
Jaakko Männistö
June 23, 2020
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
How to Use Social Media to Elevate Customer Experience
Jaakko Männistö
June 18, 2020
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
Solving Customer Pain Points
Jaakko Männistö
June 11, 2020
Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous articles, we explained
Building a Customer-Centric Corporate Culture
Jaakko Männistö
June 8, 2020
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential in
Identifying Common Customer Pain Points
Jaakko Männistö
May 25, 2020
Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live in, every business
Ecommerce Customer Journey: What and how
Jaakko Männistö
May 8, 2018
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing,
What Is A Customer Journey Map? (Free Downloadable Template)
Jaakko Männistö
April 27, 2018
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at
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