When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers are five times
In one of our latest articles, we discussed strategies to attract customers with a strong Customer Experience (CX) program. But, you would already know that
The ultimate motive of any business is to have a strong customer base that helps it grow, thrive, and compete in the market efficiently. If
Not many customers prefer to spend a great deal of time answering long surveys. This is why microsurveys have become very popular. Microsurveys, as the
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal, SMEs
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and what
If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, in his book
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