Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
Feedbackly is an all-in-one customer feedback tool designed to auto-measure your entire customer journey and is the only multichannel feedback platform with in-built sales and marketing tools. We believe that listening to customers should be the norm
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data for
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data.
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a
Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading support to these
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for the
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