Before we delve into the whole topic of customer satisfaction vs. customer delight, let’s touch on the core element. Customers are the lifeblood of any
Customer Satisfaction Score (CSAT) is a key performance indicator (KPI) used to gauge how satisfied customers are with a company’s products, services, or experiences. Understanding
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers expect
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as banks
If you are in retail, you are in the front-end of the business industry –the closest to customers. But, then again, you are not alone.
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else
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