We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses, negative
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to thrive
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if you
Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The story
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal, SMEs
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and what
If businesses want to provide a stellar customer experience, they have to understand the customer journey of their clients first. Jaakko Männistö, in his book
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
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