Feedbackly – Not Your Ordinary CX Software
Aleksi Mäkelä
March 16, 2023
Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being an iconic, if
Feedbackly + Aiwifi: Turning WiFi networks into powerful feedback touchpoints
Feedbackly Team
March 10, 2023
Collaboration is what makes the magic happen, and that’s why aiwifi and Feedbackly have partnered to offer their customers comprehensive customer experience solutions specifically for
How to calculate CSAT (Customer Satisfaction Score)?
Jaakko Männistö
March 2, 2023
Customer Satisfaction Score (CSAT) is a key performance indicator (KPI) used to gauge how satisfied customers are with a company’s products, services, or experiences. Understanding
Email Survey – What and Why
Aleksi Mäkelä
February 23, 2023
Email surveys are one of the oldest and most popular methods of data collection. Most people use email for their day-to-day professional and personal activities,
How Emotional Experience Impacts Business Results 
Aleksi Mäkelä
February 2, 2023
Why do customers choose one brand over the other when both offer similar products in quality and price? Why do customers cling to expensive brands
Top 4 Customer Experience KPIs for 2023
Aleksi Mäkelä
January 27, 2023
Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. Unarguably, a good CX program needs Key Performance
Alternative for CSAT – Emotional Value Index EVI®
Linda Sinisalo
January 19, 2023
Customer satisfaction is a paramount factor for the success of a business. After all, you can only thrive in the market as long as you
Customer Journey – Everything You Need to Know!
Evely Kaasiku
January 13, 2023
Startup brands are always keen on learning how to attract and retain customers. While there’s no one-size fits model to keep customers happy, understanding your
Why you should focus on Employee Experience (EX)?
Ida Salonen
December 23, 2022
“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So,
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