When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can happen
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability. Brands
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business
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