The importance of customer satisfaction for a business needs no special emphasis. Satisfied customers are likely to purchase more, recommend your product to others, and
CSAT is a very popular metric used by small and big brands because of its simplicity and ease of implementation. It can help businesses gauge
Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. Unarguably, a good CX program needs Key Performance
Customer satisfaction is a paramount factor for the success of a business. After all, you can only thrive in the market as long as you
Millä asiakaskokemuksen mittareilla mittaat asiakaspalvelusi laatua ja toimivuutta? Ovatko mittarisi riittävät määrittämään todellisen asiakaskokemuksen tason? Nykyään pelkkä NPS, CSAT tai CES ei enää riitä. Tarvitset
Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to be one of
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience KPI
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can happen
© 2022