CSAT vs. NPS – What, Why, When
Feedbackly Team
December 1, 2023
CSAT and NPS are two metrics that tell you how much your customers like you, albeit differently. They both hold important positions in the realm
How to Measure Customer Satisfaction?
Jaakko Männistö
August 10, 2023
The importance of customer satisfaction for a business needs no special emphasis. Satisfied customers are likely to purchase more, recommend your product to others, and
Top 4 Customer Experience KPIs for 2023
Aleksi Mäkelä
January 27, 2023
Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. Unarguably, a good CX program needs Key Performance
Alternative for CSAT – Emotional Value Index EVI®
Linda Sinisalo
January 19, 2023
Customer satisfaction is a paramount factor for the success of a business. After all, you can only thrive in the market as long as you
Top 4 asiakaskokemuksen mittarit
Jaakko Männistö
December 20, 2022
Millä asiakaskokemuksen mittareilla mittaat asiakaspalvelusi laatua ja toimivuutta? Ovatko mittarisi riittävät määrittämään todellisen asiakaskokemuksen tason? Nykyään pelkkä NPS, CSAT tai CES ei enää riitä. Tarvitset
Why Was Emotional Value Index (EVI®) Developed
Aleksi Mäkelä
December 2, 2022
Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to be one of
CX KPIs to Measure Across Your Customer Journey
Jaakko Männistö
August 25, 2022
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
3 Ways to Improve Your eCommerce Customer Journey
Evely Kaasiku
August 13, 2021
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can happen
Case Study: How IVALO.COM Doubled Its Customer Retention Rate in 6 Months
Evely Kaasiku
May 28, 2021
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to
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