Emotions are a powerful driving force of human behavior and can often define the experiences we encounter daily. Customer’s emotions can influence their buying habits
What is brand equity? Why is it important for your business? What does CX have to do with it? Brand equity refers to the worth
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought that
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