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The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores …

While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is …

Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through …

An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay …

Customer pain points are various problems your clients experience with regards to your brand and the product. In one of our previous …

As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its …

For a ship to sail in the right direction and reach its final destination, it needs a good captain. But that’s not …

Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for …

Identifying Common Customer Pain Points In a perfect world, there would be perfectly happy customers and businesses. But, the world we live …

CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX …

Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something …

As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if …