How to measure Emotional Experience
Jaakko Männistö
March 28, 2021
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
Emotional Experience – The Next Big Thing In CX Since The NPS
Jaakko Männistö
March 8, 2021
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
The 3 Steps for Building a Working CX Strategy for Your eCommerce
Evely Kaasiku
December 30, 2020
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to dominate
How Poor Online Reputation Can Affect Customer Experience?
Jaakko Männistö
June 16, 2020
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Building a Customer-Centric Corporate Culture
Jaakko Männistö
June 8, 2020
As the leader in your organization, you might be paying a lot of attention to customer experience. You are aware of its true potential in
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