One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer
All great sales representatives and marketing managers worth their salt know the significance of feedback and how it helps them with future sales.
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media?
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.
© 2022