Our all-in-one Customer Experience (CX) platform helps you attract and retain more customers with AI-driven customer feedback software, expert consulting, and industry-leading training.
Get everything you need to uncover what drives your customers’ behavior and emotions — and ultimately your sales. Alongside surveys, KPIs like NPS and CSAT, journey analytics, and root-cause analysis, Feedbackly uniquely measures customer emotions with the Emotional Value Index (EVI®).
In addition to the customer feedback software, we also provide you with the support you need to succeed.
Collect – Analyze – Take Action
Automatically collect customer feedback from any touchpoint with ready-made applications for each touchpoint. Select from tens of pre-built survey templates or create your own from scratch.
Learn who buys, who churns, and why. Connect your sales and metadata to your customer feedback, let AI analyze the data for you, and see at a glance what part of the experience drives your conversions, retention, or churn.
Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.
We automate data collection and analytics throughout your entire Customer or Employee Journey.
We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.
Customers need guidance and we give it to them – we provide you with highly rated onboarding and success programs.
We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
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