Boost Sales Instantly using Customer Experience

The only survey tool in the world that turns customer experience into instant sales online and offline

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The largest contemporary art museum in Finland.

The largest sporting goods retailer in Scandinavia.

Variety store chain with 600 stores in 29 countries.

Largest army shop in Europe with worldwide shipping.

Unique Offering

Convert Customer Feedback Into Instant Sales

Pre-set instant upsell offers that automatically adjust depending on how satisfied your customer is.

Win Back Lost Sales With Instant Mobile Alerts

At each point of engagement with customer, send immediate mobile alerts to employees so any problem can be fixed fast.

Rich Data With Multiple Multichannel Engage Points

Free & low-cost measurement with unlimited multichannel customer-engage points.

Detailed Customer Marketing Database

Collect emails at each engagement point with the help of our iPhone competition to create precisely-targeted marketing database.

Cover More Customer Groups

Cover all the customer groups with our monthly iPhone competition & get unbiased feedback data.

See How Customers Are Treated

Observe in real time how each location, department and employee is taking care of your customers.

All the Tools You Need to Grow Sales

We know that companies that create the best customer experiences will thrive.

We make sure that you have the most reliable and intuitive feedback management and analytics solution for every channel. You'll always know what your customers are thinking. And you'll always be able to create more sales with our unique features. You will love working with us.

Use Cases

BOOST SALES IN RETAIL

BOOST SALES IN RETAIL


Turn your customer experience into an instant retail sales boost—by offering automatically adjusted upsell offers based on the feedback of customers in your store.

Did you know that over 50% of unsatisfied customers come back if you listen to them and give them offers?

Solutions: Intuitive-Feedback Kiosk, Multiple-use Stickers, Mobile Feedback, and Point-of-Sale Integrated Feedback

DIRECT MARKETING TO END-CUSTOMER IN FMCG


Collect very precise email marketing database of your end-customers as you learn what your customers are thinking about your products and brand.

What if you could appeal to consumers who have bought your product with precise but low-cost email marketing campaigns?

Solutions: Visual package links & QR-codes, Mobile feedback

DIRECT MARKETING TO END-CUSTOMER IN FMCG
ENGAGE CUSTOMERS ONLINE

ENGAGE CUSTOMERS ONLINE


Gather leads and build a marketing database on visitors at your website or web shop with simple widgets and plugins. With Feedbackly offering your eCommerce customers a chance to win an iPhone, you'll get plenty of unbiased feedback from visitors and buyers.

Did you know that over 40% your online visitors will leave feedback that helps you upsell to them?

Solutions: Script-Based Widgets and Plugins Used During and After the Buying Process, Embedded Emails, Traditional Web Forms, Mobile Feedback

FAST FOOD AND TAKEAWAY RESTAURANTS


Receive feedback from your takeout orders or from inside your restaurant so you can instantly enhance the customer experience and upsell to your happy customers and to your disappointed customers!

Did you know that offering something special for your disappointed customer causes over 50% of them to visit you again?

Solutions: Visual package feedback, Stickers and Kiosks, Mobile Feedback

FAST FOOD AND TAKEAWAY RESTAURANTS
DO EFFECTIVE COMMISSION-ONLY UPSELL WITH PAPER INVOICES

DO EFFECTIVE COMMISSION-ONLY UPSELL WITH PAPER INVOICES


Convert your paper invoices into profitable upsell while also collecting valuable customer-experience data. You risk nothing: the only charge is the commission on any sales we generate for you. Our customer success team will help you to set the optimal upsell offers.

What better time to gather feedback and pitch upsell offers than when your customer has already made a commitment to buy from you?

Solutions: Visual links & QR-codes, Mobile Feedback

BOOST CONSUMER SALES OF CLOTHING AND ACCESSORY BRANDS


Collect your own precisely targeted consumer marketing database with our customer-experience engagement point in your clothing or accessories tag. Consumers love our iPhone random-drawing contest, and they love telling us what they think. We make it easy for you to build a large database.

Why not send a marketing email message to a consumer who just bought your jacket and let her know how well it goes with another one of your products?

Solutions: Visual links & QR-codes

BOOST CONSUMER SALES OF CLOTHING AND ACCESSORY BRANDS
HIGH-VOLUME EVENTS AND OFFLINE LOCATIONS

HIGH-VOLUME EVENTS AND OFFLINE LOCATIONS


Inspire visitors at your event to come back—and sell more services to them during and after your event. Build a marketing database of your own apart from that of the ticket sellers, and get closer to your customers.

How about promoting more services as your event is happening?

Solution: SMS Feedback, Multi-use Stickers, Kiosk Device, Mobile feedback

ONLINE PAYMENT PROCESSORS CAN GENERATE A LOT OF UPSELL


The best time to make an upsell offer to a customer is right after his online payment has been processed and you have asked for feedback about his experience. Your online store receives valuable feedback and upsell on a risk-free, commission-only basis. We share the commission with the payment processor. And we will do all the work.

Did you know that you can sell over 20% more with the help of integrated payment-process feedback?

Solutions: Integrated Payment Processing, Online widget / plugin, POS feedback

ONLINE PAYMENT PROCESSORS CAN GENERATE A LOT OF UPSELL