Reveal how customer emotions impact your business

With the only customer feedback platform that helps you to attract and retain more customers with automated CX software, Education, Consulting, and industry-leading knowledge.

customer feedback software for measuring emotional experiences
CX data collected and growing
What is Feedbackly

Feedbackly is the only CXM solution that measures customer emotions

Get all you need to understand the reasons behind your customer behavior, emotions, and find out what really drives your sales – engaging customer feedback surveys, KPIs from NPS to EVI®, customer journey analytics, root-cause analysis, and more.

Emotional Value Index (EVI) survey

EVI® has a 3-4 times higher correlation to sales increases than any other Customer Experience KPI.

By optimizing your EVI®, you will be able to achieve up to 20% growth in your sales.

More than just Software

Your success is our responsibility

In addition to the customer feedback software, we also provide you with the support you need to succeed.

CX training and consultation
CX consultation

Personal Success Manager & Consultation

CX training

Training & Certification

Ready to see your conversions skyrocket?

The How

Feedbackly in a nutshell

Collect – Analyze – Take Action

Collect from physical and digital touchpoints

Automatically collect customer feedback from any touchpoint with ready-made applications for each touchpoint. Select from tens of pre-built survey templates or create your own from scratch.

Feedback collection channels

Analyze and reveal the ROI in real-time

Learn who buys, who churns, and why. Connect your sales and metadata to your experience data and see at a glance what part of the experience drives your sales.

Take action in real-time

Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.

Unique features & a killer service

Here’s why winners choose us

Customer Journey & Emotional Experience

We automate data collection and analytics throughout your entire Customer (or Employer) Journey.

Seamless integrations & Metadata

We integrate with the most common platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, Mailchimp and more.

Customer Success & industry knowledge

Customers need guidance and we give it to them – we provide you with highly rated onboarding and success programs.

Here are the results

After 12 months, on average our customers achieve:


more customer feedback


increase in customer satisfaction


More new customers


higher net retention rate

Here’s what people say about us


Integrate with everything you’re already using today

Feedbackly integrations
Contact Us

Ready to see your conversions skyrocket?

We have helped 400+ businesses worldwide keep their customers happy. We can deliver your business results to smile about, too.

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For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.

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