“We had measured NPS and CSAT for years, but we struggled with getting valuable insight for decision-making. We needed a much deeper understanding of our customers to make decisions that have an impact on the behavior of our customers.”
Sara Toivakainen, Chief Customer Experience Officer
Webinar replay
Emotional Experience is found to be a game-changer for businesses measuring it. CX and marketing professionals are interested more than ever before in learning about how they can measure and manage customers’ emotions. At this webinar, Stockmann, one of the leading retailers in Finland, reveals why and how they measure the emotional experience of their customers.
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Free webinar
Minna Killström and Jaakko Männistö talk about what is Emotional Experience, how it impacts business revenue, and how you can measure and manage it.
Case study
Read more about why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience, how they are doing it, and what has been the impact and results.
Seeing is beliving – book a demo
Book a demo and let our experts help you identify how you could improve your sales through an improved Emotional Experience.
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