As businesses that directly engage with the end user, retail brands cannot ignore the impact of customer experience. Faced with tough competition and demanding customers,
Replay is now available! Get your free recording here. Black Friday is known for one-time purchases. Join this webinar to learn how to turn
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to thrive
Before the pandemic, grocery retail was one of the thriving sectors catering to the daily needs of consumers. Even during the pandemic, and at present,
If you are in retail, you are in the front-end of the business industry –the closest to customers. But, then again, you are not alone.
Mapping the customer journey is a key element in every Customer Experience (CX) strategy across all industries. Essentially, a customer journey outlines all the major
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions where
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data for
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