Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you
When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers are five times
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field of
Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today, a
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re reading this, you
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers it
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