The rapid growth of digital innovation has not only impacted the customer experience, it has also changed customer expectations. This is reflected in a recent
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a
One of the hardest things to obtain from the company’s perspective is useful customer feedback. Yet, customers are often only too eager to provide you
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
There’s a lot of buzz right now around customer experience, but what are people really saying about it? By dedicating themselves to a better customer