
What is a Good NPS Score?
It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of us heavily invested
It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of us heavily invested
Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment shows
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
Get Feedbackly