What is a Good NPS Score?
Aleksi Mäkelä
March 9, 2023
It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of us heavily invested
4 Ways to Improve Customer Loyalty
Jaakko Männistö
July 21, 2022
Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment shows
Why NPS is not enough?
Aleksi Mäkelä
July 14, 2022
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
What Is Customer Experience Management (CXM) and Why It Matters?
Ida Salonen
December 10, 2020
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers
How CX Can Benefit Insurance Companies
Jaakko Männistö
July 30, 2020
Customer Experience (CX) has begun to impact more and more industries as of recently, and insurance is one of them. As an industry that identifies
The Impact of CX in the eCommerce
Jaakko Männistö
June 23, 2020
While the eCommerce industry has definitely gained momentum over the past decade, it still has a long way to go. It is true that eCommerce
Don’t Put your CX Strategy on Hold Because of COVID-19
Evely Kaasiku
March 19, 2020
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
The All-New Feedbackly Is Available Now!
Evely Kaasiku
November 8, 2019
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever,
ROI of customer experience
Jaakko Männistö
February 19, 2019
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
© 2022