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ROI of customer experience

One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to

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Why You Should Pay More Attention To Your Promoters

It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.

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