There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some reason
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are indeed
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
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