There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some reason
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are indeed
There’s a lot of buzz right now about customer experience (CX), and why it’s the next big thing for companies to differentiate themselves in a
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
Getting customers is hard so why not try to keep the current ones even longer? Keeping them should be easier than getting new ones. You
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent years
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