Easy-to-use yet powerful customer surveys

With Feedbackly, you have conversion-optimized surveys, a wide selection of ready-made survey templates, automated survey publishing on any channel you can imagine, insightful survey analytics, and more. All you need in one easy-to-use tool.

Our experts are happy to answer any questions you might have or set up a free trial for you:

CX data collected and growing

What is Feedbackly

Feedbackly in a nutshell

Collect from physical and digital touchpoints

Automatically collect customer feedback from any touchpoint with ready-made applications for each touchpoint. Select from tens of pre-built survey templates or create your own from scratch.

Analyze and reveal the ROI in real-time

Learn who buys, who churns, and why. Connect your sales and metadata to your customer feedback data and see at a glance what part of the experience drives your sales.

Take action in real-time, automatically

Make feedback work for you. Automatically generate hot leads, convert hot leads into customers, make upsell, and gather glowing reviews. Set up automated notifications for your team to instantly resolve any complaint.

What do you get

Everything you need

A wide variety of question types

CSAT, NPS, CES, EVI®, sliders, multiple-selection, images, open field text, email field, and more – you name it, we’ve got it all covered.

Ready-made survey templates

Launching a great survey takes just a minute! You don’t need to be a Customer Experience expert to build surveys. Use our templates and get started quickly.

Publish your surveys on any channel

Embedded surveys, website popups, URL links, SMS, email, QR-code – publish your surveys anywhere and everywhere and let the answers gather automatically.

Automated feedback collection

Your well-targeted feedback collection is automated for you – create surveys, and sit back and enjoy the responses gathering for you

Advanced survey publishing and targeting

Publish your surveys at the correct time and place to the correct people. Set up advanced triggering within seconds and never worry about it again.

Real-time and easy-to-use survey analytics

Have powerful real-time customer feedback analytics that you can actually understand. Do deep dives into the reasons behind your churn or success.

Automated notifications and action-taking

Take action on your responses instantly. Get automatic notifications when issues arise from feedback. Set up automated messages that do upsell instantly when the opportunity arrives.

Your success is our responsibility

In addition to the software, we also provide you with the support you need to succeed – a helpful support team, an experienced customer success team, online education, and lots of free resources.

Ready to see the magic you can do with us?

Why Feedbackly

The only customer feedback software that helps you measure customers’ emotions

Get all you need to understand the reasons behind your customer behavior, emotions, and find what actually drives your sales – engaging surveys, KPIs from NPS to EVI®, customer journey analytics, root-cause analysis, and more.

Here are the results

After 12 months, on average our customers achieve:

200%

more customer feedback

24%

increase in customer satisfaction

7%

More new customers

25%

higher net retention rate

Here’s what people say about us

I like that with Feedbackly we’re working towards goals as a team. What we get is not only customer support – they’re offering their CX expertise. It’s rather like having a business partner who’s helping us to get what we want.

With Feedbackly we have been able to set and monitor new KPIs, measure every step of our Customer Journey Map, take new actions, and improve our service and customer attention at branches level.