Our Subscriptions

You can also try Feedbackly for free with our 14-day free trial.

-10%
Single
$170 /mo
per month, billed annually

3,000 responses / year

Unlimited touchpoints

1 user


COLLECT FEEDBACK
  • All the question types you need

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    Choose if you wish to measure NPS, CSAT or other KPIs, and we’ll give you the correct questions. Easy as that.

  • Brand/visual survey customization

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    Customize your surveys to match with your brand.

  • Survey templates

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    Not sure about your survey creation skills? No problem! We have you covered with free templates.

  • Lead collection

    ?

    Collect hot leads and turn them into customers.

ANALYZE
  • Survey analytics

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    Our easy-to-understand dashboard helps you get an overview of your survey answers quickly and easily.

  • Customer journey real-time analytics

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    Get a bird’s-eye view of your entire customer journey – know where and why your customers churn.

  • Survey root-cause analytics

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    Forget assuming and find the actual reasons behind your customer behavior.

  • Built-in KPI analytics

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    Analyze your NPS, CSAT, CES and more with a blink of an eye.

  • Text analytics

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    Analyze your open questions with word clouds.

TAKE ACTION
  • 1 CX Academy course

    ?

    Get access to our highly rated CX courses for 1 person.

  • Automated notifications

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    Trigger automated notifications to your email or Slack based on feedback and solve problems instantly.

  • Data export

  • Basic integrations (e.g. email or support platforms)

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    Integrate your feedback surveys to emails on your email platforms. Integrate feedback given to your support platforms and create tickets automatically.

SUPPORT
  • Help Center

  • Live Chat

ADMINISTRATION & SECURITY
  • EU Web Accessibility

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    If you create your surveys with Feedbackly, you can collect feedback from everyone.

Pro
$440 /mo
per month, billed annually

12,000 responses /year

Unlimited touchpoints

5 users


COLLECT FEEDBACK
  • Everything in Single +

  • Survey triggering via integrations

    ?

    Automate your surveys via your CRM (e.g. SalesForce)

  • Emotional Experience survey

    ?

    Take your Customer Experience analyses to the next level – measure emotions.

ANALYZE
  • Everything in Single +

  • Shareable dynamic links to dashboards

    ?

    Share with your colleagues a direct link to your survey results and dashboards so that all the decision makers can follow your customer feedback in real-time.

  • EVI™ analytics

    ?

    Our Emotional Value Index analytics helps you learn how the emotions of your customers impact the revenue and churn of your business.

  • Metadata analytics

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    Connect purchase, lead profile or any other meta information to find the hottest leads and the best upsell opportunities.

TAKE ACTION
  • Everything in Single +

  • 2 CX Academy courses

    ?

    Get access to our highly rated CX courses for 2 people.

  • API integrations

    ?

    Use Feedbackly’s REST API or SOAP API to connect your data to any other software.

  • Promoter redirection

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    Direct your promoters to custom landing pages and make upsell.

  • Lead scoring (coming soon!)

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    Lead scoring helps you find hot leads with no effort, and convert them into paying customers or make upsell.

  • Closing the loop (coming soon!)

    ?

    Get back to your customers based on their feedback with well targeted messages, automatically.

SUPPORT
  • Everything in Single +

  • Email support

  • Phone support

ADMINISTRATION & SECURITY
  • Everything in Single +

  • User rights management

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    Grant access and manage the rights of all your team members.

Custom
Custom
per month, billed annually

Unlimited responses

Unlimited touchpoints

Unlimited users


COLLECT FEEDBACK
  • Everything in Pro +

  • Custom question types

  • Custom touchpoints

  • Custom integrations

    ?

    We can create custom integrations to any platform that you use (CRM, email, eCom, etc.)

ANALYZE
  • Everything in Pro +

  • Customizable dashboards

    ?

    We can customize our easy-to-understand dashboards to your exact needs or create customized dashboards for any theme, campaign or team.

  • Advanced text analytics

    ?

    Analyzing open questions was a problem 20 years ago. Nowadays it is simple as any other question type.

  • Industry benchmark data

    ?

    Would like to know how you perform compared to your industry peers? That’s why we give you an opportunity to compare your results with industry benchmarks.

TAKE ACTION
  • Everything in Pro +

  • 10 CX Academy courses

    ?

    Get access to our highly rated CX courses for 10 people.

  • Custom integrations

    ?

    Our custom integration can also help you take action on data more easily – trigger notifications via your CRM, etc.

SUPPORT
  • Everything in Pro +

  • Personal Customer Success manager

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    Our loved Customer Success Managers put their heart into reaching your goals.

ADMIN & SECURITY
  • Everything in Pro +

  • Multilevel user & team management

  • Uptime SLA

  • Enterprise level data security

  • Access log

Add-ons

We understand that no one package fits everyone. With Feedbackly, you can choose add-ons for your package to boost your productivity as needed.

Emotional Experience & EVI™

Our Emotional Experience analytics helps you learn how the emotions of your customers impact the revenue and churn of your business.

Scale up with more responses

Planning collecting more responses than the packages above offer you? Choose from our data packages the most suitable for your needs.

Professional services

We offer targeted CX solutions to businesses at any level of their CX journey, from building a CX program to helping you run it.

CX certifications

Get yourself and your team CX certified on our CX Academy. Over 1000 customer experience professionals have studied online with us.

 

Trusted by industry leaders worldwide

“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels.”

 

 

Toni Stigzelius, Country Director

XXL sports store

Still considering? Let’s talk!



FAQ

What is counted as one “response”?

One response is counted when an individual answers one or more questions in a live survey. In

other words, one response can contain the data of many individual questions – depending on how many questions you have included in a given survey.

Where can I see the pricing?

You can see our pricing on this page above but to get a quote you can always, contact us here. You’ll be able to talk to a real human who will help you build the best package to reach your goals.

What if I go over my feedback limit?

All of your data will be recorded. You will have restricted access to the data that exceeds your subscription limit. To access this data, you will need to upgrade your account by contacting us through the live chat inside your Feedbackly dashboard.

Can I customize the surveys?

Yes. You can add an account-wide company logo and/or a custom logo on each individual distribution channel. This means that you can show a different logo on your iPad channel than on your website channel, for instance.

You can also customize the background and font colors of your surveys to abide by your company’s branding regulations.

Where can I publish my surveys?

Feedbackly surveys can be distributed via email, SMS, in-app (mobile), Slack, Social Media, a native pop-up window on your website, iPads, tablets, and more.

We have designed Feedbackly’s ecosystem to be as robust as possible to allow virtually any type of survey distribution strategy.

How do your plans work?

Our plans serve as a baseline for our sales team to build the right package for your needs. Our PRO plan includes the minimum required tools for marketing, CX, and HR managers. Our Enterprise plan includes customer journey mapping and a more advanced analytics package and can be scaled for large corporations who are looking for an all-in-one CX solution with a dedicated customer support line.

Each package can be selected and features can be added as needed. This can be done with the help of the add ons as well. To learn about more advanced add ons, please Contact our sales team for more information.

 

Do I need to buy hardware for the Feedbackly Terminal myself?

You have the option to either lease the Feedbackly Terminal at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up your own Terminal. Contact us and we’ll tell you more!

Are there any extra fees?

You only pay the price that is quoted to you in the beginning. There is never any hidden fees. If you wish to expand the features of your package, Feedbackly is fully scalable.

If you are sending SMS surveys, you will need to purchase additional SMS credit. This is simply to cover the cost of the SMS service provider.

Can I integrate Feedbackly with other services?

Yes you can! Feedbackly offers the widest integration network in the market. Ask more about integrations when you speak with one of our CX experts.

How many surveys I can publish?

Unlimited. No matter what subscription plan you have, you can publish as many surveys as you’d like – even during the 14-day trial period!

Is Feedbackly GDPR compliant?

Yes, privacy and security is our top priority at Feedbackly. We are proud to say that Feedbackly is fully GDPR. For more information, you can see our dedicated GDPR information page here.

Which KPI’s can I measure with Feedbackly?

We’re glad you asked! Feedbackly is the most powerful feedback analytics tool on the market – with the capability to automatically track 20 different KPIs. From the most important ones such as NPS® (Net Promoter Score) and CSAT (Customer Satisfaction Score) to Customer Retention Rate and First Response Time. Select from a variety of question types (smileys, multiple choice, open question, form, etc) and the Feedbackly analytics will convert all data into easy to understand, visual data.

What kind of automation tools are included in Feedbackly?

You can create automated survey notifications – triggered by custom AND/OR rules. This means that when a survey response meets certain criteria (i.e: Includes a red smiley OR orange smiley), an email will be sent to someone on your team to take action immediately. You can also automatically collect emails to turn them into leads with our feedback forms and connect Feedbackly to your own systems through our API.

Build your CX strategy with Feedbackly

Take a personalized demo with a CX specialist to see exactly how Feedbackly can help you attract and retain more customers. Seeing is believing.



Book a demo Start free trial