Publish surveys on any of your customer communication channels
Gather customer feedback when it matters most. What better time to ask for feedback than when your customer experience is fresh in the minds of your shoppers? With the Feedbackly iOS app for iPad, you can collect feedback directly within your retail store. All of the feedback syncs to your dashboard in real-time and can be filtered so you can compare customer satisfaction across all of your sales channels.
The Feedbackly plugin can be customized to seamlessly integrate anywhere on your website. Our advanced triggering parameters allow you to decide exactly who sees your surveys and when. You can choose to display your survey as a corner window, popup box, embedded form, or any combination of these options on different areas of your website. Optimizing for mobile? Feedbackly surveys will automatically adjust to look their best on mobile platforms so you don’t have to do any additional configuration.
When you send your Feedbackly surveys via email, your customer can begin completing your survey in seconds without having navigate through annoying login screens. The first question of your survey is directly embedded in the recipient's email client, and all 8 question types have been formatted to look great in any browser/client combination. Configure your emails with a custom subject and body message to optimize open rate. You can even personalize your emails with a custom sender name and email address.Example
Make use of customer phone numbers by sending your surveys via SMS. Feedbackly’s SMS tool lets you import as many customer phone numbers as you’d like so you can send thousands of messages at a time - perfect for companies with loads of unused customer data. We offer the highest level of message customization, allowing you to send your messages in any language while keeping special language characters in tact. Your SMS feedback is synced to your dashboard to be analyzed in real-time along with the rest of your customer feedback.Example
Sending your survey by direct link is the most versatile way to distribute your surveys. Generate a shortened, stylized link to send to your customers on any customer communication channel. When the customer clicks the link, they are sent to a full screen survey optimized for both desktop and mobile devices. Your customer feedback is synced to your dashboard where you can see exactly how many people clicked on your link.Example survey
Our REST API allows you to easily connect your Feedbackly dashboard data to any existing software used by your organization. We are immensely proud of the fact that we have developed Feedbackly to integrate with any software environment. Your feedback data should be readily available and highly flexible to suit your needs - so ask us about our publicly available API by clicking below.Contact us
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