The only CXM software you need.

Customer Experience Management. Simple & Powerful.

Kill customer churn, increase retention and drive conversions with Feedbackly’s Customer Experience platform. Pinpoint and fix problems at any customer touchpoint in real-time. We’ve got your back.

Tell me more about it

Tired of losing leads?

Frustrated with dismal conversions?

 

Then take control of your business with Feedbackly.

Each of your potential customers is on a journey.

And you’ve put time, effort and money into trying to convert each lead into a sale.

But your work is not paying off. Despite initial traffic, your funnel fails to produce conversions again and again.

If only you knew what was wrong and how to fix it…

Ok…How can Feedbackly help?

   Glad you asked! Feedbackly is the most powerful customer experience analytics and management tool on the market – capable of tracking 20 KPIs such as NPS, CSAT, CES and more.

   We automatically collect valuable customer feedback online and offline and help turn that feedback data into growth via leads, reviews and continuous improvement.

  With Feedbackly, you can combine experience data with transactional and operational data so that you can understand your customers’ decisions better than ever before.

   Our easy-to-use survey creator lets you design fresh, intuitive multichannel surveys featuring emojis, and/or questioning, multiple choice and much more.

   We deliver clear, easy-to-understand insights which identify problems, allow you to make updates that matter to keep your customers from churning.

 

Request a demo

Feedbackly is trusted by industry leaders worldwide

It’s not just talk. It’s proven.

With Feedbackly, you'll see 10% increase in profit and 20x ROI

Request a demo and see yourself

 

With Feedbackly, the #1 Customer Experience software for multi-channel businesses, you’ll be able to gather customer feedback and analyze your customers’ journey – all from one platform.

  • Publish your surveys anywhere and everywhere – embedded surveys, website popups, URL link, SMS, email, QR-code
  • Have powerful real-time analytics that you can understand
  • Combine your experience data with transactional and operational data and do deep dives into data
  • Let us automatically organize your multi-touchpoint feedback collection and show you a real-time overview of your complete customer journey
  • Get automatic notifications when issues arise from feedback
  • Understand your customers and know what should be fixed, what can be improved, or when to do upsell
  • Our dedicated CX Experts Team will help you build the CX program that fits your needs best
  • You’ll have integrations with the most popular platforms

 

Customer Feedback Survey

Why should I care about customer experience?

In our digital world, even the smallest blip in your user experience can cause customer satisfaction to plummet.

Thankfully, Feedbackly offers your customers easy, non-disruptive opportunities to alert you when something is wrong.

This helps you pull customers out of the churn and back onto the path of conversion.

“Investing in improved customer experience pays dividends. We have seen companies substantially raise customer-satisfaction scores through significant improvements in operational performance. These improvements can lower customer churn by 10 to 15 percent, increase the win rate of offers by 20 to 40 percent, and lower costs to serve by up to 50 percent.”

(McKinsey Global Research)

Customer Feedback Survey

DID YOU KNOW

More than 80% of happy customers are willing to provide reviews/recommendations

Nearly 70% of respondents were more likely to purchase a product if a friend talked about it on social media

Referred customers have a 16% higher lifetime value and greater ROI than others

Why demo? What’s in it for me?

A LOT. With Feedbackly’s all-in-one platform, enjoy these features and so much more.

Real-time analytics

GAME-CHANGING INSIGHT

Customer journey analytics, real-time feedback

Feedbackly’s industry leading analytics enable deep dives into current trends and customer sentiment analysis, giving you time to change-up your gameplan before it’s too late.

Multichannel feedback collection

MORE TIME AND LESS STRESS

Multi-channel surveys, free support, “act instantly” notifications

Create a customized survey in 5 minutes and never let a customer slip through the cracks with Feedbackly’s automated survey notifications.

Conversions, profit, growth

MORE CONVERSIONS, GREATER PROFITS

Optimize customer acquisition

Transform your best feedback into hard-hitting testimonials, and new lead generation. On average, Feedbackly users have accelerated their ROI in just a few weeks!

 

“With Feedbackly, we have been able to set and monitor new KPIs, take new actions, and improve our service and customer attention at the branch level.”

 

José Enrique Treviño Cervantes, Innovation Director @ Banregio

Request a demo and see how Feedbackly can help you

 

With Feedbackly, the #1 Customer Experience software for multi-channel businesses, you’ll be able to gather customer feedback and analyze your customers’ journey – all from one platform.

  • Publish your surveys anywhere and everywhere – embedded surveys, website popups, URL link, SMS, email, QR-code
  • Have powerful real-time analytics that you can understand
  • Combine your experience data with transactional and operational data and do deep dives into data
  • Let us automatically organize your multi-touchpoint feedback collection and show you a real-time overview of your complete customer journey
  • Get automatic notifications when issues arise from feedback
  • Understand your customers and know what should be fixed, what can be improved, or when to do upsell
  • Our dedicated CX Experts Team will help you build the CX program that fits your needs best
  • You’ll have integrations with the most popular platforms

 

Customer Feedback Survey