What is a Good NPS Score?
Aleksi Mäkelä
March 9, 2023
It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of us heavily invested
How to Calculate NPS (Net Promoter Score)
Aleksi Mäkelä
January 5, 2023
What is NPS (Net Promoter Score) ? The Net Promoter Score (NPS) is a metric used to identify the loyalty of customers to a business/brand.
How to Use Net Promoter Score Right?
Aleksi Mäkelä
September 1, 2022
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you
Comparison of The Main Customer Experience KPIs
Aleksi Mäkelä
April 28, 2022
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience KPI
EVI vs. NPS – Which CX Metric is Better?
Evely Kaasiku
September 17, 2021
If you have implemented a CX strategy for your business, you would know that CX metrics are an important aspect of it. They help you
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