How to Calculate NPS (Net Promoter Score)
Aleksi Mäkelä
January 5, 2023
What is NPS (Net Promoter Score) ? The Net Promoter Score (NPS) is a metric used to identify the loyalty of customers to a business/brand.
What is Emotional Experience?
Evely Kaasiku
December 22, 2022
Take a moment to think of your past purchasing behavior as a customer. Can you recount incidents of impulsive purchases you made out of excitement?
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