Happier Customers – All Around The World



Our mission is to help companies create the world’s happiest customers so that they can achieve sustained, long-term growth by creating the happiest customers in the world. We want to create a world where CX is at the core of every company’s growth strategy so that more positive customer experiences happen every day. The reason for this is that the majority of companies today compete on the terms of customer experience – not technology.


From the Founder

” We founded Feedbackly in the summer of 2012 to help smaller brick & mortar companies to find an easy and automated way to handle their feedback collection.

Originally named Tapin Feedback, the name was changed to Feedbackly in 2016 when we realized that really helping companies create happier customers required more than just single-channel service. The Feedbackly Terminal was a great place to start – but we wanted to cover the entire customer journey.

We needed to help companies collect, analyze and act on feedback from multiple online and offline channels. So we added new feedback channels to fill in the missing pieces. Our mission has always been to help companies create the world’s happiest customers so they can achieve sustained, long-term growth.

Today Feedbackly helps midsize and enterprise companies measure and manage customer feelings along their entire customer journey so that they can understand how to create happier customers. “

– Jaakko, Founder, CEO


People at Feedbackly

To contact someone from our team, use the format firstname.lastname (at) feedbackly.com or reach through our website contact form.


Jaakko Männistö


Joonas Hamunen


Kristian Stolt
Chief Customer Officer


Jorge Monteso
Director of LATAM Markets


Michaela Isaksson
Global Support Manager


Santiago Osorio
Sales Manager Global


Majedul Hoque


Christopher Aullet
Account Manager LATAM


Roberto Ortiz
Customer Success Manager


Gustav Thomasson
Logistics Coordinator


Ida Salonen
Customer Success Manager


Santiago Velázquez
Customer Success Manager LATAM



Chief Happiness Officer
Office Doggo

Feedbackly in the news


Feedbackly HQ

Itämerenkatu 1
00180 Helsinki

General inquiries

info (at) feedbackly.com


Web invoices
Account: FI3757169020013004
Operator: Osuuspankki (OKOYFIHH)
Format: Finvoice

Paper invoices

Feedbackly Oy
Ostolaskut 8637
PL 72
00521 Helsinki

Join our team

We’re always looking for people who believe in the customer experience revolution

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