Your Partner For CX Analytics And Customer Journey

The services you need to be successful with your customer experience strategy; from quality data collection to analysis and actions. We succeed when our customers succeed.

With Feedbackly’s Professional Services, You Can

Accelerate Business Impact

Get up and running in as little as 2 days. In some cases, our implementation framework has been proven to accelerate ROI in just a few weeks.

Get Peace Of Mind

You’ll cover all the parts or your CX strategy needed to gain a competitive edge. We help to turn your business questions into answers and your data in growth.

Get Help, Anytime

We’re here to help you and your team to succeed. Ready to answer your toughest technical questions whenever you need help.

Get On The Road To Success

Learn best practices and receive custom training from experts in your industry. We provide in-depth guidance to both technical and business users.

Global Services Team

With a variety of service levels, find exactly what you need to create a successful CX strategy, make your customers happier and grow faster.

Whether you’re just getting started or further along the way. When you need support, we’ve got you covered.

Our Track Record

88%

of customers agree our programs add value

92%

CSAT in Feedbackly success programs

87%

CES in our customer success team

>40

Avg. Net Promoter Score. (Industry avg: 35)

Our Programs

Onboarding & Success

When using Feedbackly software, the beginning is the most critical time to set up your CX strategy for success.

With our Onboarding & Success Program, we work with you to identify stakeholders, review your objectives, and build implementation specs to help you get up and running. In short, we’ll make sure you’re on the right track for the long-run.

Customer Journey

Customer journeys are simple to understand but often difficult to build. We’ve created and optimized thousands of customer journeys, we even built our software around the idea.

We can help you simplify the complexity with customer journeys by creating a structured plan on how to best utilise the customer journey methodology in your business.

Advanced Consulting & Strategy

Want to build a comprehensive Customer Experience Management (CEM) and CX program? Let us guide you through the process from start to finish.

This program kicks off with a series of key stakeholder interviews and a two-day onsite workshop designed to train your team in CEM best practices. The program continues throughout the first year with monthly, one-hour advisory calls with deeper CX data analysis.

Employee Training

Your employees must be on board with your new CX strategy. We help you train your employees to become thought leaders in CX, and encourage them to embrace the philosophy of CEM.

We offer scalable online trainings or on-premises trainings are based upon a revised Net Promoter Methodology updated for a digital age from Owen CX.

The online courses and trainings are delivered in cooperation with Owen CX and CXforum.

Customer Experience Certifications

Train your employees to draw conclusions from your CX data. Our CX certifications, delivered in partnership with Owen CX and CXForum, are recognized globally and will empower your employees to ensure positive experiences with your customers.

For employers, Feedbackly’s program encompasses a core set of CX and Customer journey competence areas and ensures that certified professionals possess a manager-level mastery of standardized disciplines.

Still Not Convinced?

Get a CX maturity assessment from our experts.

Get Assessment