Book a time and learn how you can improve CX in your company

Every business is different. We know it and this is why you have a unique chance to meet with an Emotional Experience pioneer and discuss if and how your business can benefit from it.

Meeting topics:

  • How you could take your CX program to the next level, based on the experience from industry leaders’ programs

  • How you could measure emotions and use the Emotional Value Index (EVI®) framework in your business

Who is Jaakko?

Jaakko Männistö

Jaakko Männistö

Founder & CEO of Feedbackly, Awarded CX Leader, Researcher

Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of the CX handbook The Journey. He also is one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.

What is Feedbackly

Feedbackly is the only CXM solution that measures customers’ emotions

Get all you need to understand the reasons behind your customer behavior, emotions, and find what actually drives your sales – engaging surveys, KPIs from NPS to EVI®, customer journey analytics, root-cause analysis, and more.

Emotional Experience survey (EVI survey and score)

EVI® has a 3-4 times higher correlation with sales increase than any other Customer Experience KPI.

By optimizing your EVI®, you will be able to achieve up to 20% growth in your sales.

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