Every business is different. We know it and this is why you have a unique chance to meet with our Emotional Experience experts and discuss if and how your business can benefit from it.
How you could take your CX program to the next level, based on the experience from industry leaders’ programs
How AI can help the process of gathering and leveraging the customer’s emotional data
How you could measure emotions and use the Emotional Value Index (EVI®) framework in your business
Founder & CEO of Feedbackly, Awarded CX Leader, Researcher
Jaakko is a startup entrepreneur and an internationally awarded CX professional. Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of the CX handbook The Journey. He also is one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.
Get all you need to understand the reasons behind your customer behavior, emotions, and find what actually drives your sales – engaging surveys, KPIs from NPS to EVI®, customer journey analytics, root-cause analysis, and more.
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