Every business is different. We know it and this is why you have a unique chance to meet with CX experts Jaakko Männistö and Kari Korkiakoski, and get personal advice.
Founder & CEO of Feedbackly, Awarded CX Leader
Jaakko is a startup entrepreneur and an internationally awarded CX professional. He is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of a comprehensive CX handbook “The Journey”. Jaakko is a passionate CX thought leader who has helped hundreds of businesses build successful CX programs. He also is one of the developers of the Emotional Value Index (EVI®) measurement framework and a global front-runner in Emotional Experience.
Author, CEO and Partner at Futurelab Experience
Kari is one of Finland’s leading experts in developing customer experience, whose broad understanding of business and passion for customer experience have made him a respected influencer in the field. Kari has written four books, nearly 200 blog posts, and has delivered dozens of speeches on customer experience development. He not only provides consulting services but has also been involved in founding new companies and has served on the boards of several different companies, bringing the customer’s voice into decision-making.
Get all you need to understand the reasons behind your customer behavior, emotions, and find what actually drives your sales – engaging surveys, KPIs from NPS to EVI®, customer journey analytics, root-cause analysis, and more.
What is Futurelab experience
Whether you need a challenger for managers, single pain point solver or long-term development partner, our experts help assess development needs and choose the best course of action. We believe that customer experience is a way to stand out and succeed.