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Jaakko an award-winning CX professional and one of the founders of the Emotional Experience measurement framework. Jaakko is also the founder and CEO of Feedbackly, co-founder of CX Forum and CX academy, and the author of the CX handbook The Journey. He is a researcher in the area of utilizing AI tools to build better customer experiences. Jaakko is an award-winning Customer Experience Professional who has been featured also on the Forbes 30 Under 30 list of rising CX stars.
Feedbackly is the only all-in-one CXM software that helps you collect feedback and analyze your entire customer journey in one place. With the help of our world-class software and an amazing team of CX experts, we help you take action that has an impact on your customer acquisition and retention.