Pricing that scales

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Single
$99

500 responses

$19 per extra 1,000 responses

1 touchpoint

1 user

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Included features:

  • Unlimited Surveys

  • Brand/visual customization

  • Professional analytics

  • Built-in KPIs

  • Root cause analysis

  • Data export

Support level

  • 1 CX Academy certification

  • Knowledge base

  • Live chat support

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Pro
$299

2,500 responses

$19 per extra 1,000 responses

5 touchpoints

5 users

Get started
Included features:

  • Unlimited Surveys

  • Brand/visual customization

  • Professional analytics

  • Built-in KPIs

  • Root cause analysis

  • Data export

  • Email lead generation

  • Customer Journey Builder

  • Metadata analytics

  • Employee experience tools

Support Level

  • 3 CX Academy certifications

  • Global success team

  • Knowledge base

  • Live chat support

  • Email support

Enterprise
Custom

Unlimited responses

 

Unlimited touchpoints

Unlimited users

Contact Us
Included features:

  • Unlimited Surveys

  • Brand/visual customization

  • Professional analytics

  • Built-in KPIs

  • Root cause analysis

  • Data export

  • Email lead generation

  • Customer Journey Builder

  • Metadata analytics

  • Employee experience tools

  • Customizable dashboards

  • Text analytics

  • Customer journey analytics

  • REST API

  • User rights management

  • Audit log

  • Enterprise data security

Support Level

  • 10 CX Academy certifications

  • Global success team

  • Knowledge base

  • Live chat support

  • Phone support

Add-ons

We understand that no one package fits everyone. Now you can choose add-ons for the professional package to boost your productivity as needed.

Customer journey

With Feedbackly’s customer journey tool, you can create custom journey maps then measure and analyze them.

Feedbackly IQ

Feedbackly IQ enables you to create word clouds, sentiment analysis, and custom text analytics word search.

Monthly analysis

Looking for a monthly report delivered with the analysis you need? Feedbackly’s Monthly Analysis delivers that!

Employee certifications

Want to ensure your investments pay off? Get yourself and your team CX Certified!

 

Trusted by industry leaders worldwide

“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels.”

 

 

Toni Stigzelius, Country Director

Have a question about pricing?

We are happy to help you with any questions you might have. Get in touch or try for your self!



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FAQ

What is counted as one “response”?

One response is counted when an individual answers one or more questions in a live survey. In

other words, one response can contain the data of many individual questions – depending on how many questions you have included in a given survey.

Where can I see the pricing?

You can see our pricing on this page above but to get a quote you can always, contact us here. You’ll be able to talk to a real human who will help you build the best package to reach your goals.

What if I go over my feedback limit?

All of your data will be recorded. You will have restricted access to the data that exceeds your subscription limit. To access this data, you will need to upgrade your account by contacting us through the live chat inside your Feedbackly dashboard.

Can I customize the surveys?

Yes. You can add an account-wide company logo and/or a custom logo on each individual distribution channel. This means that you can show a different logo on your iPad channel than on your website channel, for instance.

You can also customize the background and font colors of your surveys to abide by your company’s branding regulations.

Where can I publish my surveys?

Feedbackly surveys can be distributed via email, SMS, in-app (mobile), Slack, Social Media, a native pop-up window on your website, iPads, tablets, and more.

We have designed Feedbackly’s ecosystem to be as robust as possible to allow virtually any type of survey distribution strategy.

How do your plans work?

Our plans serve as a baseline for our sales team to build the right package for your needs. Our PRO plan includes the minimum required tools for marketing, CX, and HR managers. Our Enterprise plan includes customer journey mapping and a more advanced analytics package and can be scaled for large corporations who are looking for an all-in-one CX solution with a dedicated customer support line.

Each package can be selected and features can be added as needed. This can be done with the help of the add ons as well. To learn about more advanced add ons, please Contact our sales team for more information.

 

Do I need to buy hardware for the Feedbackly Terminal myself?

You have the option to either lease the Feedbackly Terminal at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up your own Terminal. Contact us and we’ll tell you more!

Are there any extra fees?

You only pay the price that is quoted to you in the beginning. There is never any hidden fees. If you wish to expand the features of your package, Feedbackly is fully scalable.

If you are sending SMS surveys, you will need to purchase additional SMS credit. This is simply to cover the cost of the SMS service provider.

Can I integrate Feedbackly with other services?

Yes you can! Feedbackly offers the widest integration network in the market. Ask more about integrations when you speak with one of our CX experts.

How many surveys I can publish?

Unlimited. No matter what subscription plan you have, you can publish as many surveys as you’d like – even during the 14-day trial period!

Is Feedbackly GDPR compliant?

Yes, privacy and security is our top priority at Feedbackly. We are proud to say that Feedbackly is fully GDPR. For more information, you can see our dedicated GDPR information page here.

Which KPI’s can I measure with Feedbackly?

We’re glad you asked! Feedbackly is the most powerful feedback analytics tool on the market – with the capability to automatically track 20 different KPIs. From the most important ones such as NPS® (Net Promoter Score) and CSAT (Customer Satisfaction Score) to Customer Retention Rate and First Response Time. Select from a variety of question types (smileys, multiple choice, open question, form, etc) and the Feedbackly analytics will convert all data into easy to understand, visual data.

What kind of automation tools are included in Feedbackly?

You can create automated survey notifications – triggered by custom AND/OR rules. This means that when a survey response meets certain criteria (i.e: Includes a red smiley OR orange smiley), an email will be sent to someone on your team to take action immediately. You can also automatically collect emails to turn them into leads with our feedback forms and connect Feedbackly to your own systems through our API.

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