Get started with our 14-day free trial and get 25% off annual plans.
500 responses
$19 per extra 1,000 responses
1 touchpoint
1 user
Unlimited Surveys
Brand/visual customization
Professional analytics
Built-in KPIs
Root cause analysis
Data export
1 CX Academy certification
Knowledge base
Live chat support
2,500 responses
$19 per extra 1,000 responses
5 touchpoints
5 users
Unlimited Surveys
Brand/visual customization
Professional analytics
Built-in KPIs
Root cause analysis
Data export
Email lead generation
Customer Journey Builder
Metadata analytics
Employee experience tools
3 CX Academy certifications
Global success team
Knowledge base
Live chat support
Email support
Unlimited responses
Unlimited touchpoints
Unlimited users
Unlimited Surveys
Brand/visual customization
Professional analytics
Built-in KPIs
Root cause analysis
Data export
Email lead generation
Customer Journey Builder
Metadata analytics
Employee experience tools
Customizable dashboards
Text analytics
Customer journey analytics
REST API
User rights management
Audit log
Enterprise data security
10 CX Academy certifications
Global success team
Knowledge base
Live chat support
Phone support
We understand that no one package fits everyone. Now you can choose add-ons for the professional package to boost your productivity as needed.
With Feedbackly’s customer journey tool, you can create custom journey maps then measure and analyze them.
Feedbackly IQ enables you to create word clouds, sentiment analysis, and custom text analytics word search.
Looking for a monthly report delivered with the analysis you need? Feedbackly’s Monthly Analysis delivers that!
Want to ensure your investments pay off? Get yourself and your team CX Certified!
Toni Stigzelius, Country Director
We are happy to help you with any questions you might have. Get in touch or try for your self!
One response is counted when an individual answers one or more questions in a live survey. In
other words, one response can contain the data of many individual questions – depending on how many questions you have included in a given survey.
You can see our pricing on this page above but to get a quote you can always, contact us here. You’ll be able to talk to a real human who will help you build the best package to reach your goals.
All of your data will be recorded. You will have restricted access to the data that exceeds your subscription limit. To access this data, you will need to upgrade your account by contacting us through the live chat inside your Feedbackly dashboard.
Yes. You can add an account-wide company logo and/or a custom logo on each individual distribution channel. This means that you can show a different logo on your iPad channel than on your website channel, for instance.
You can also customize the background and font colors of your surveys to abide by your company’s branding regulations.
Feedbackly surveys can be distributed via email, SMS, in-app (mobile), Slack, Social Media, a native pop-up window on your website, iPads, tablets, and more.
We have designed Feedbackly’s ecosystem to be as robust as possible to allow virtually any type of survey distribution strategy.
Our plans serve as a baseline for our sales team to build the right package for your needs. Our PRO plan includes the minimum required tools for marketing, CX, and HR managers. Our Enterprise plan includes customer journey mapping and a more advanced analytics package and can be scaled for large corporations who are looking for an all-in-one CX solution with a dedicated customer support line.
Each package can be selected and features can be added as needed. This can be done with the help of the add ons as well. To learn about more advanced add ons, please Contact our sales team for more information.
You have the option to either lease the Feedbackly Terminal at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up your own Terminal. Contact us and we’ll tell you more!
You only pay the price that is quoted to you in the beginning. There is never any hidden fees. If you wish to expand the features of your package, Feedbackly is fully scalable.
If you are sending SMS surveys, you will need to purchase additional SMS credit. This is simply to cover the cost of the SMS service provider.
Yes you can! Feedbackly offers the widest integration network in the market. Ask more about integrations when you speak with one of our CX experts.
Unlimited. No matter what subscription plan you have, you can publish as many surveys as you’d like – even during the 14-day trial period!
Yes, privacy and security is our top priority at Feedbackly. We are proud to say that Feedbackly is fully GDPR. For more information, you can see our dedicated GDPR information page here.
We’re glad you asked! Feedbackly is the most powerful feedback analytics tool on the market – with the capability to automatically track 20 different KPIs. From the most important ones such as NPS® (Net Promoter Score) and CSAT (Customer Satisfaction Score) to Customer Retention Rate and First Response Time. Select from a variety of question types (smileys, multiple choice, open question, form, etc) and the Feedbackly analytics will convert all data into easy to understand, visual data.
You can create automated survey notifications – triggered by custom AND/OR rules. This means that when a survey response meets certain criteria (i.e: Includes a red smiley OR orange smiley), an email will be sent to someone on your team to take action immediately. You can also automatically collect emails to turn them into leads with our feedback forms and connect Feedbackly to your own systems through our API.
Give it a shot and sign up for 14-day free trial. No credit card required.