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An all-in-one feedback tool with customer journey automation
With Feedbackly, you have access to all the CX tools and training you need for turning your customer feedback into growth.
From now on you need only 1 CX tool.
Multichannel surveys
Online, in-store, email, SMS, QR code, URL link – publish your Feedbackly surveys anywhere and everywhere.
Throughout a customer courney
Map out multiple customer journeys and assign KPI’s to measure performance.
Next level results
Learn what can be improved in the check out process. Get critical problems solved instantly thanks to notifications.
The Feedbackly workflow
1. COLLECT customer feedback
Automatically collect the data throughout the entire customer journey – simultaneously on any touchpoint:
- Website widget
- SMS & email
- Kiosk at retail store
- + a dozen more touchpoints
2. ANALYZE experience data in real time
Industry-leading analytics enables deep dives into current trends and customer sentiment analysis. Everything in real time and current!
3. BUILD Customer journeys with ease
Use industry standard customer journey templates to track your customer experience from awareness to loyalty
4. Take ACTION at scale
Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly.
Use AND/OR functions to take full control over your feedback and automate new sales from feedback.
Built by CX experts, but made for anyone!
You don’t have to be a CX expert to build a winning CX strategy with Feedbackly. And with our CX Academy, you can become an expert in no time!
Why not try it out for free?
Give us a try with a free trial and get everything you need for building and automating your customer experience strategy already today. Free for 14 days. No credit card required.
You can also book a time to see how Feedbackly can help you –>
Meeting topics:
- How Feedbackly can help you achieve your goals
- Feedback collection methods
- Turning feedback data into customer journeys
- Feedback collection at scale
Start small – scale later
Prices starting from $99/mo.
