We tell you how customers Buy more from you.

#1 Customer Experience tool for Food and Retail eCommerce. Collect feedback, build, and analyze your entire customer journey in one place with easy automation.



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42,041,165 responses
collected in +200



An All-In-One Experience Suite With Customer Journey Automation

The Feedbackly Experience Suite gives you access to all the tools and training you need to create a winning CX strategy.

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Free Feedbackly Trial

Everything you need to build and automate your customer experience strategy. Free for 14 days. No credit card required.

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Analyze and Learn. Simultaneously

Feedbackly Terminal

Collect feedback in your store

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Feedbackly Web

Collect online feedback

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CX Academy

Become a CX expert

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The Feedbackly Workflow


1. COLLECT Customer Feedback

Automatically collect the data throughout the entire customer journey – simultaneously on any touchpoint:

  • Website widget
  • SMS & Email
  • Kiosk at Retail store
  • + a dozen more touchpoints

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2. ANALYZE Experience Data in Real-Time

Industry-leading analytics enables deep dives into current trends and customer sentiment analysis. Everything in real-time and current!

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3. BUILD Customer Journeys with Ease

Use industry standard customer journey templates to track your customer experience from Awareness to Loyalty

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4. Take ACTION At Scale

Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly.

Use And/Or functions to take full control over your feedback and automate new sales from feedback.

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Built by CX Experts – but made for anyone!

You don’t have to be a CX expert to build a winning CX strategy with Feedbackly. And with our CX Academy, you can become an expert in no time!


Book A Time To See How Feedbackly Can Help You –>


Meeting topics:

  • How Feedbackly can help you achieve your goals
  • Feedback collection methods
  • Turning feedback data into customer journeys
  • Feedback collection at scale

Start Small – Scale Later


    • Survey creation
    • Full analytics suite
    • Touchpoint management
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    • Visual Survey Customization
    • Multi-Language Surveys
    • Data Export
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    • Advanced Analytics Suite
    • User Rights Management
    • REST API
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    “The amount of feedback we get is incredible compared to our other channels. With Feedbackly, we get hundreds of responses every day.”


    Marketing Team @ Flying Tiger Copenhagen


    Feedbackly plays well with the most popular platforms

    Ready To Grow With Feedbackly?

    Build your customer journeys and improve your CX with Feedbackly

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