#1 CEM for financial services
In insurance and banking, customer experience is the most important competitive edge. Let us help you automatically build your CX program, measure it and identify action points that have impact and grow your sales.
We’re more than just a tool.
In a strongly atomized market, financial companies need to differentiate through a customer-centric strategy and the customer experience must be built by the entire organization.
To be successful in real-time and from day to day, you would need to be able to: Listen to your customers actively and continuously, Measure experiences continuously, Implement changes based on the data in real-time and automate the utilization of the data to your and your customer’s advantage.
The profitability of the financial sector is about having satisfied and loyal customers that stay longer and repeatedly purchase. The three main questions that impact on your company’s customer experience are:
With us, you will have complete peace of mind with an enterprise-grade platform and services that offers best-in-class security, compliance and manageability and the latest knowledge.
We help you to design your CX program, set CX processes, goals, and KPIs through our CX platform, our CX guiding and consulting services, and our CX online training – to make sure you are never alone.
We help you to design your CX program, set CX processes, goals, and KPIs so that you can be successful.
Learn best practices and receive custom training from experts in your industry. We provide in-depth guidance to both technical and business users from planning to execution.
Get up and running in as little as 2 days and you will have all the tools to automatically collect feedback and turn data to insight in real-time.
You need to learn and implement CX knowledge throughout the organization. We have an online education platform that will do exactly that.
We plan your CX program with you and set goals so that they support your overall business goals. We start with CX maturity analysis and set a timeline.
Data won’t collect itself – except when you work with us. We automate data collection together with you and help you with all stakeholder communication.
When data is collected, we help you automatically turn feedback data into growth via leads, reviews and continuous improvement.
Developing customer experience is an iterative process. We give you the tools to do it and help you on the way. By this point you are already a customer experience hero!
See the power of the Feedbackly software.
Stop assuming what your customers like or don’t like. Set up surveys in any touchpoint online or offline and understand how your customers are really doing.
Industry-leading analytics enables deep dives into customer behaviour analysis. Our CX experts will help you read the data and plan the actions that improve your sales.
Know how your customers are doing at every step in customer journey and take action real-time.
Collect and analyze feedback gathered from all of your online and offline channels in one place. Automatically.
Artifical intelligence helps you analyze even text answers with a blink of an eye.
We care about how you are doing. In addition to a trusted CX tool, with Feedbackly, you will have a personal CX expert who helps you understand the current status of customer experience in your company, set up customer journeys and KPIs that match with your needs and monitor how you are doing regularly.
All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.
Book a CX assessment and let our experts help you learn how could customer experience be improved in your company.