Automate Your Customer Journey

Features that put your customer journeys at the center of your CX strategy so you can turn feedback into growth.

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“With Feedbackly, we have been able to set and monitor new KPI’s, take actions and improve our service and customer attention at the branch level”

José Enrique Treviño Cervantes, Innovation Director @ Banregio

The Feedbackly Experience Suite

 

MULTICHANNEL Surveys

Online, in-store (with a Feedbackly Terminal), email, SMS, QR code, URL link – publish your Feedbackly surveys anywhere and everywhere.

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CUSTOMER JOURNEY Builder

Build your customer journey and make better business decisions with feedback analytics – your customers deserve it.

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Advanced ANALYTICS

Powerful analytics that you can actually understand. Feedbackly’s industry leading analytics enables deep dives into current trends and customer sentiment analysis.

See It In Action

 

VISUAL Customization

Strict company branding requirements? Add your company logo and colors so customers know who they’re talking to.

Create Your Custom Survey

 

Question LOGIC

Create surveys that react and adapt to customer responses in real-time. Segment your respondents and dive-deeper into any possible service issues.

Ask Us About Question Logic

 

 

Automated NOTIFICATIONS

Create automated survey notifications – triggered by custom AND/OR rules. Never let a customer slip through the cracks.

Create A Notification Rule

 

Book A Time To See How Feedbackly Can Help You –>

 

Meeting Topics:

  • How Feedbackly can help you achieve your goals
  • Feedback collection methods
  • Turning feedback data into customer journeys
  • Feedback collection at scale


Additional Features

Additionally, all subscriptions include these features:

Visual Analytics

Analytics dashboards you can actually understand

Intuitive Survey Editor

Publish a survey in less than 5 minutes

Multi-User Accounts

Grant limited or admin-level account access

Data export

The freedom to export and move your data

Looking For More Features?

Feedbackly is a versatile and flexible tool that offers a variety of powerful features. Want to learn more?



All features Talk To Us

Integrations

Feedbackly plays well with the most popular platforms

Ready To Grow With Feedbackly?

Take Feedbackly for a test drive when you start your free 14-day trial.



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