Features that put your customer journeys at the center of your CX strategy

A simple but powerful tool that has everything you need to automatically turn feedback into sustainable sales growth.

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Measure, Manage And Automate Your Entire Customer Journey In One Place

Simple yet powerful features that give you everything you need to automatically turn feedback into business insight and sustainable sales growth. Below you will find a list of our powerful features.

“With Feedbackly, we have been able to set and monitor new KPI’s, take actions and improve our service and customer attention at the branch level”

José Enrique Treviño Cervantes, Innovation Director @ Banregio

Features

 

MULTICHANNEL Surveys

Online, in-store (with a Feedbackly Terminal), email, SMS, QR code, URL link – publish your Feedbackly surveys anywhere and everywhere.

See Website Integrations

CUSTOMER JOURNEY Builder

Build your customer journey and make better business decisions with feedback analytics – your customers deserve it.

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Advanced ANALYTICS

Powerful analytics that you can actually understand. Feedbackly’s industry leading analytics enables deep dives into current trends and customer sentiment analysis.

See It In Action

 

VISUAL Customization

Strict company branding requirements? Add your company logo and colors so customers know who they’re talking to.

Create Your Custom Survey

 

Question LOGIC

Create surveys that react and adapt to customer responses in real-time. Segment your respondents and dive-deeper into any possible service issues.

Ask Us About Question Logic

 

 

Automated NOTIFICATIONS

Create automated survey notifications – triggered by custom AND/OR rules. Never let a customer slip through the cracks.

Create A Notification Rule

Book A Demo

One of our CX experts (yes, a real person) will show you how Feedbackly can help grow your company



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Additional Features

Additionally, all subscriptions include these features:

Visual Analytics

Analytics dashboards you can actually understand

Intuitive Survey Editor

Publish a survey in less than 5 minutes

Multi-User Accounts

Grant limited or admin-level account access

Data export

The freedom to export and move your data

Looking For More Features?

Feedbackly is a versatile and flexible tool that offers a variety of powerful features. Want to learn more?



All features Book a demo

Integrations

Feedbackly plays well with the most popular platforms

Ready To Grow With Feedbackly?

Take Feedbackly for a test drive when you start your free 14-day trial.



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