Features

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Survey Question Logic

Surveys that automatically adapt to survey responses

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Real-time Notifications

Conditional notifications are sent in real-time

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Multi-user Accounts

Add unlimited users to your Feedbackly account

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Visual Customization

Change the look of your surveys to match your brand

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STREAMLINED FEEDBACK COLLECTION

Manage your customer feedback with the simplest workflow imaginable

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Intuitive survey editor

Create visually stunning and fully customizable surveys with ease directly within your Feedbackly dashboard. Choose from 8 different question types to get the most valuable and relevant customer data from your surveys. Create up to 10 different language versions which can be selected by the end user.

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Multichannel distribution

Our powerful multi-channel survey publishing tool makes it possible to publish surveys on all of your businesses sales and communication channels. Seamlessly integrate Feedbackly surveys with your website or publish surveys via email, SMS, and our free iPad app.

Feedback inbox

Feedbackly is the only survey tool that allows you to communicate directly with your respondents in real-time. All incoming feedback is sorted into conversations where you can respond via email or SMS to address customer service issues. This way you’ll never have to leave the Feedbackly dashboard.

INDUSTRY-LEADING ANALYTICS

Our real-time analytics dashboard gives you all the information you need

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Visual analytics

Numbers are great - but numbers alone are boring, dry, and make it more difficult to extrapolate trends in your data. It is so important to display data visually because we aren’t robots. Feedbackly’s analytics dashboard automatically converts your data into customer satisfaction so you can quickly identify changes in your company’s performance.

Performance tracking

Monitor your most important KPIs every time you log into your Feedbackly dashboard. Your customer responses are automatically converted into a universal satisfaction metric which are then sorted by performance. See your organization’s overall performance and which channel is performing best in terms of customer satisfaction.

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Data Export

With the ability to export data to CSV, XLSX, and PDF, you can create custom reports to track the performance of your customer experience strategy. Show managers, investors, and partners your customer feedback analytics with the click of a button. Subscribe to a weekly digest of your account and get a weekly account performance overview sent to your email.

FEEDBACK → SALES & SAVINGS

Finally you can measure the ROI of your customer feedback strategy

Customer Journey Mapping

From awareness to loyalty, track customer satisfaction in every stage of the customer journey. Create a feedback channel for each stage and see exactly where you need to make changes to your customer experience strategy. Using customer satisfaction as your main KPI, you can also supplement your data by adding additional questions.

Improve Churn Rate

By adopting a strategy of continual improvement, you will see a drop in customer churn as your overall customer satisfaction increases. Feedbackly makes it easy to track this KPI, and allows you to segment your data to get the most accurate and specific data. Turn unhappy customers into loyal ones by using the feedback inbox tool to communicate directly with them.

One Feedback System

A fragmented customer experience strategy will only cause headaches in the long run. Feedbackly is built from the ground up to be an all-in-one customer experience management solution. You can create surveys, collect feedback, and communicate directly with your respondents to optimize your CX strategies.

ENTERPRISE SUPPORT

Customer experience consulting and support from our experienced team

Phone Support

All of our enterprise customers can enjoy the confidence in knowing that any problems that arise will be resolved by our team of knowledgeable support representatives. Technical kiosk issues can be resolved remotely in most cases.

Dedicated CX Consultant

When you sign up to an enterprise plan, you will receive an initial onboarding call to get you up and running. Also included are best practices and a deep analysis of your feedback data every 3 months. You will always have access to your dedicated CX consultant as long as you are an enterprise customer.

REST API

Our REST API allows you to easily connect your Feedbackly dashboard data to any existing software used by your organization. We are immensely proud of the fact that we have developed Feedbackly to integrate with any software environment. Your feedback data should be readily available and highly flexible to suit your needs - so ask us about our publicly available API by clicking below.

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