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"The acquisition of Gizlo's customer base helps us to streghten our position in Finland as we scale internationally at the same time. We had a very similar vision regarding customer experience with Gizlo so it was natural for us to work with them when we got the chance", tells CEO Jaakko Männistö.
A Finnish startup, Feedbackly, has launched a service that enables easy and affordable customer experience measurement across all feedback channels. With Feedbackly, companies can collect feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS. They are the only company in the market that offers multi-channel customer experience measurement in one platform.
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales. The company was formerly known as Tapin Feedback and rebrands itself to speed up their global expansion.
European Regional Development Fund
Feedbackly has been partly funded by European Regional Development Fund during the year 2016.
The ERDF aims to strengthen economic and social cohesion in the European Union by correcting imbalances between its regions.
The ERDF focuses its investments on several key priority areas. This is known as 'thematic concentration. Innovation and research, The digital agenda, Support for small and medium-sized enterprises (SMEs), The low-carbon economy.
Feedbackly receives funds for innovation and internationalization operations all together 5% of their whole funding base. The funding is faced towards developing new business operations for a smaller company to grow faster.