Community Manager, Finland

We are looking for a talented and ambitious marketing and community manager to aid our marketing team in maintaining a strong online presence for the CX Forum global community.

Apply now



Job description


We are looking for a talented and ambitious marketing and community manager to aid our marketing team in maintaining a strong online presence for the CX Forum global community.

Your main role is to create and implement strategies to foster a strong CX community. We expect you to be experienced in content creation, sales-oriented communication, and event management. Also, strong knowledge of basic digital marketing tactics is required to be successful in this position. You will act as the face and voice of the CX Forum brand and manage all community communications.

We are offering a great place to develop your digital marketing and sales stack so you don’t have to be a professional with years of experience but you need to be willing to learn every day and every minute – we are looking for the attitude and correct person for the job.

Your work will include:

  • Organizing and managing CX Forum events
  • Conceive and execute a wide range of content campaigns to drive engagement and growth
  • Doing, monitoring, and optimizing B2B sales to potential customers and partners
  • Creating and optimizing content for newsletters, email marketing, social media, blog, and similar
  • Creating basic design and graphical work for emails, landing pages, social media
  • Managing and optimizing the CX Forum website, landing pages, email marketing, paid ads, and digital marketing funnels
  • Building relationships with clients and partners
  • Developing and planning CX Forum community strategies
  • Initiating and organizing new activities to engage and grow the community
  • Analyzing data to monitor growth performance and uncover areas for improvement.
  • Reporting on marketing and sales activities, community engagement, and community growth

The position is filled right after we find the right candidate for us! So hurry up and apply!


  • Bachelor’s degree in a relevant field (Marketing or Business preferred)
  • 2-3 years of experience working in digital marketing or community management
  • Excellent written and oral skills in English (Finnish and/or Spanish is a big benefit)
  • Demonstrated experience in working with CRM systems and marketing automation technologies such as Hubspot, Pipedrive, Drip, Salesforce, etc.
  • Experience in executing a successful marketing plan which achieves growth in leads, customers, and/or community members
  • You have a proven capability in areas of digital marketing (email marketing, social, Lead Generation, PPC)
  • You have experience in writing content (blog, social media) that converts
  • You have an analytical mindset & focus on ROI
  • You are organized and able to juggle multiple priorities and deliverables
  • The ability to work under pressure and meet tight deadlines
  • The ability to see challenges as opportunities for organizational growth
  • The ability to adapt and be flexible – you are a self-starter
  • Strong planning and organizational skills

Ideally, you should have a can-do attitude, excellent communication skills, a bit of tech-savviness, and a hunger to learn more about how to grow a global community. Experience in B2B SaaS or Growth Marketing is seen as a big plus.

About CX Forum

At the CX Forum (, we live by the simple mantra: “We want to create the happiest customers in the world.” And this we do by supporting CX professionals on a global scale and bringing out the message of the value of customer experience. CX Forum is the first fully digital and independent media and global community for customer experience professionals.

You will be the face and the voice of CX Forum, but you will be working tightly together with the Feedbackly team. Feedbackly ( is one of the founding companies of CX Forum.

About Feedbackly

Feedbackly has operations on a global level – having operations in Mexico and Australia in addition to our HQ in Helsinki, Finland, hence your workday will never be boring! 😉

Our company is a team where we want to see people grow! This also supports our ideology of every worker as an entrepreneur as we are very close to the entrepreneurs and founders of the company. When you start to work with us, you will have a second family as it is our value to keep our people in love with what they do.

There is always free coffee, beer, and snacks at our office at Kamppi, Helsinki. Flexibility in hours and remote work days for on-premise workers is naturally guaranteed.

The work will begin immediately after we find a suitable person for the job. Work is preferably full-time but can start as part-time as well. In the beginning, the work is remote work as the situation requires it, but in the future, we prefer a person that is able to work from our Helsinki office at least 2-3 days a week.

The position is filled right after we find the right candidate for us! So hurry up and apply!

Have questions? We love questions! Just write us at or send us a message here

Please apply here as quickly as possible, the position is filled right as we find a good candidate:

Want to know more about Feedbackly? Check out our video!

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Ready To Grow With Feedbackly?

Don’t hesitate to get in touch and apply!

Apply now