Chief Technology Officer

Feedbackly is now looking for an experienced leader with technical understanding and development skills to lead our technical Engineering, Design and Analytics teams. If you are ambitious to build great products, love working in a Startup, and want to create a product that thousands of people will use – you could be our next team member!

Job description

We are looking for an experienced leader with technical understanding and development skills to lead our technical Engineering, Design and Analytics team.

We are looking for an ambitious professional to become our new CTO! You will lead the product development of our SaaS product and build our growth story together with our global team. If you are ambitious to build great products, love working in a Startup, and want to create a product that thousands of people will use – you could be our next team member!

At the moment you might be a Fullstack developer taking the leap of faith or a veteran CTO — This is a rare opportunity to jump on board as a soon-to-be CTO for an established but groundbreaking product and company. As a CTO you will quickly become part of the management team if you are able to show appropriate leadership skills.

In this position, you would join our team in Helsinki, Finland.


About Feedbackly:

Feedbackly is a SaaS service that helps organizations get actionable insights to back up their business decisions and ensure they have the happiest customers in the industry. We are on a great growth path and need to strengthen our team with professionals that are willing to take responsibility. We provide a solution for our users to measure their customer journey in every possible touchpoint, which includes touchpoint types such as website and app widgets, email and sms campaigns, url links, QR codes, and physical Feedbackly Terminals.

We want to ensure our customers get the highest quality of feedback data, which is why we place a lot of emphasis on things such as CRM, marketing automation and BI software integrations, and metadata enrichment (concepts you would need to be familiar with). But, most importantly, we are developers of the new groundbreaking emotional experience measurement methodology EVI® that you would help implement into the product to make it even more unique!

Read more about us and the EVI®: and


The role:

Your main job is to be an expert in the inner workings of our product and work daily on the product and coding. On the side, you will lead and organize the tasks and the team using a model you’ve picked from your previous experience (Scrum, Kanban, etc) and work as part of the management team leading the vision around our product. You’ll also participate in product planning with Sales, Marketing, and Customer Success after you have mastered the product and developing it.


Main responsibilities:

  • Bringing strategic direction and clarity around priority and roadmap
  • Leading the software development of Feedbackly products
  • Hands-on development and support in the development of our product together with the developers
  • Overseeing the data security of the company
  • Overseeing IT and software infrastructure
  • Work as part of the Feedbackly management team


Key skills to succeed together:

  • Alignment with our values and passion for our mission
  • An entrepreneurial mindset. Rolling up your sleeves, thriving in ambiguity, test-and-learn culture, and getting things done (We are all part of the company via option programs)
  • Good communication skills in English (Native Finnish is considered a big plus)
  • Managing cross-cultural teams
  • Writing high-quality, robust, secure, and scalable code
  • Deep Experience with Node.js
  • Good understanding of Docker and containers
  • Confident with version control tools and CI / CD
  • Proficiency in TypeScript and Javascript
  • Can plan and code under the Microservices structure
  • Knowledge about Kubernetes
  • Experience with MongoDB is considered a big plus
  • HTML5 & CSS3 knowledge
  • Hands-on experience with some of the modern frontend frameworks, e.g Vue.js, React – Redux or AngularJS
  • Analytical thinking / problem-solving skills 
  • Being product-minded
  • Keen on details and passionate about adding more value
  • Being able to understand the difference between SQL/NoSQL databases


Nice to haves:

  • Experience from a high-growth technology startup company
  • Experience with Vue.js.
  • Knowledge of testing frameworks and tools: Jest, Jasmine, Mocha or similar
  • Previous experience in SaaS or analytics-focused/BI-product
  • iOS and Android experience is definitely a plus


About the position:

The work is full-time and can be done remotely partially but you should be able to stay at the office at Helsinki HQ at least 2-3 days a week. We are looking for committed employees, so we want to offer them the chance to get involved in the stock option program – we feel that every employee should be also an owner. In the CTO position, you will be offered a management team level option program.

This also supports our ideology of every worker as an entrepreneur. It also requires meeting up with the rest of the team at our yearly workcasions somewhere in the world (haven’t decided yet so ideas are welcome for 2023, needs to be the Sun and cheap beer to even be considered) – this year we went to Spain!

In a fast-moving environment, you should be willing to take risks and try a lot of new things. You will be a key part of our product development team so your work effort is immediately reflected in the final product that is used by hundreds of our customers on a daily basis – in addition to leading the work, you would need to love to develop yourself – this is what building together is all about after all. The team is tightly working together with the customer success team to bring the best to our customers. The team is still small but gives you the opportunity to build it toward your own vision.


What’s in it for you:

  • Disrupting the market of customer experience with a great team
  • You get to work in a closely-knit family in a dynamic startup environment
  • You’ll have a concrete impact on the business and the shape of the product
  • Work with the modern and flexible tech stack
  • Being a key player, you will have a larger-than-average stock option program and competitive incentivization


Interested in joining a growing team and building an awesome product used by tens of thousands of consumers every day? Apply for the position today and let’s continue talking. 🙂

More information via email from the CEO at jaakko.mannisto (at)

Please apply here as quickly as possible, the position is filled right as we find a good candidate:

More about Feedbackly

Feedbackly has operations on a global level (Thus this part is in English!) – having operations in Mexico and Australia in addition to our HQ in Helsinki, Finland, hence your workday will never be boring!

Our company is a team where we want to see people grow! This also supports our ideology of every worker as an entrepreneur as we are very close to the entrepreneurs and founders of the company. When you start to work with us, you will have a second family as it is our value to keep our people in love with what they do.

There is always free coffee, beer, and snacks at our office at Kamppi, Helsinki. Flexibility in hours and remote work days for on-premise workers is naturally guaranteed.

Want to know more about Feedbackly?
Check out our video!

Ready to grow with Feedbackly?

Don’t hesitate to get in touch and apply!

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