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Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer …

Emotions play a crucial role in customers’ decisions to purchase and recommend products to others. However, measuring something as complex and inconsistent …

Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and …

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned …

Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being …

We are in the last steps of preparing for the big Feedbackly survey tool update. Feedbackly is known for listening to its …

Collaboration is what makes the magic happen, and that’s why aiwifi and Feedbackly have partnered to offer their customers comprehensive customer experience …

It is costlier to attract a new customer than to retain an existing one. This much has been clear for those of …

Customer Satisfaction Score (CSAT) is a key performance indicator (KPI) used to gauge how satisfied customers are with a company’s products, services, …

Email surveys are one of the oldest and most popular methods of data collection. Most people use email for their day-to-day professional …

  At this CXforum webinar, Jaakko from Feedbackly will show practical examples of how to use customer emotion data in action-taking to …

Why do customers choose one brand over the other when both offer similar products in quality and price? Why do customers cling …