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Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next action and…
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or Emotional…
Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience….
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00 Missä? Verkossa Kesto: 60…
In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…
When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can…
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field…
We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience…
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason….
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can…
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and, if you’re reading this,…
Recording now available! We all understand that the customer needs to be at the center of any successful company’s strategy. But making it happen…
Free Webinar: Leaders, how to use CX strategies to your advantage during times of crisis? We are continuing our customer experience webinar series on…
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order…
This story is ongoing and all information is up-to-date as of March 17th, 2020. The information in this article does not apply to regions…
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer…
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become fads, some…
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update…
Olemme koko Feedbacklyn tiimin kanssa erittäin innoissamme kun saamme ilmoittaa, että täysin uudistunut Feedbacklyn taustahallinta julkaistaan 8. marraskuuta. Olemme työstäneet tätä projektia jo…
We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working…
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service…
Happiness is a core aspect of human existence. Everyone is in the pursuit of happiness from the moment they take their first steps. But we…
New Online Training Developed by Thought Leader Owen CX Offers 11 Core Models and Toolsets to Prepare Organizations for Success in a Digital Age…
We tend to be more productive in the sun, and one of the things we as a team look forward to the most is…
The City of Helsinki operates public recreation facilities to serve over half a million residents in the area, and have done so for decades….
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months…
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and…
We’ve been cooking up something special for the Finnish eCommerce industry over the past few months. We have officially partnered with OP, Finland’s largest…
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know….
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The…
“Would I like to win a new iPhone? Of course I would” Is there any other answer to this question really? When it comes…
After a much needed update, the new Feedbackly website has launched! It includes a new aesthetic, easier signup, and easier to understand features and…
Feedbackly offers a truly a worldwide service for our customers. After launching our subscription service last year, we are very proud to have customers…
A week of hard work under the sun… At Feedbackly’s Helsinki HQ, we are strangers to the sun. That’s why we like to treat…
Meet Santiago Osorio, Feedbackly’s new Key Account Manager. Santiago has over 7 years of experience as a consultant, entrepreneur, and marketer in internationalization and business…
We get alot of feedback from our users who want to learn best practices for using the Feedbackly dashboard. We realize that most people…
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback…
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for…
According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other in trouble…
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell.
Today we have collected our first data from Mexico with our first customers and thus opened our Mexico operations.
The day has come, we have launched a brand new Feedbackly!! Finally the new software solutions is available for everyone just by singing up on Feedbackly website…
