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Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are…
Ho ho ho, Merry Early Christmas! We have amazing news for all the CX and feedback fans! 🎅 We have been working hard on…
Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook…
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,…
In the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers…
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention…
We are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience…
Emotions have been taking over marketing and the position to be the main driver of our purchase behavior during the past decade rapidly. Today,…
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS…
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good…
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update…
Olemme koko Feedbacklyn tiimin kanssa erittäin innoissamme kun saamme ilmoittaa, että täysin uudistunut Feedbacklyn taustahallinta julkaistaan 8. marraskuuta. Olemme työstäneet tätä projektia jo…
We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working…
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service…
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and…
Feedbackly is an all-in-one customer feedback tool designed to auto-measure your entire customer journey and is the only multichannel feedback platform with in-built sales and marketing tools. We believe that listening to customers should be the…
The Feedbackly Terminal is a sophisticated iPad based device that is currently being used in over 300 customer locations, collecting valuable customer feedback data…
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to…
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly…
Feedbackly allows you to configure automatic email notifications which can be triggered by the feedback you receive. This means that you can monitor all…
A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with their id’s,…
With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types is the…
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback…
Feedbackly offers a one-stop solution for larger enterprise customers who want a hassle-free solution to their customer feedback strategy. Feedbackly provides industry-leading support to…
As you may know, Feedbackly’s survey editor allows you to create an ‘upsell’ question type which is mainly used to collect customer emails for…
Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
There are so many different customer survey creation platforms available today, so why choose Feedbackly? In short, there is nothing seriously wrong with the…
When Feedbackly was initially built the founders knew they wanted to grow and flourish the company in a very open way. We always thought…
According to an urban dictionary “A partner in crime” is defined as good friends who get in trouble together or get each other in trouble…
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
