All the features you would expect from a world-class customer experience tool. Simple yet beautiful interfaces will help you to elevate your customer experience to new level – and save you ton of time.
Collect high quality data with ease and automate collection in online and offline. These features help to ensure the quality of your customer data.
Choose touchpoints for your customer journey. You can use Tablets, phones, SMS, e-mail, web plugins, and more.
Automated email and SMS campaign tools make it easy to collect feedback at scale.
Create built-in multilingual surveys so your respondents can effortlessly select their native language.
Highly targeted website widgets help you to collect data from your apps and websites.
You can target surveys, popups, and polls based on virtually anything from behavior to cookies.
Feedbackly handles the distribution of surveys and feedback collection for you on an ongoing basis.
You can fully customize your surveys to show off your logo and brand colours.
Attach valuable metadata to your surveys and gain more insight into how people behave and buy.
Our survey creator is amazingly easy to use and quick to launch.
Use our multiple question types to track NPS, CES, CSAT to repeat purchase rate and conversion.
Build intelligent surveys that react to respondents in real-time.
REST API for collecting and combining data from multiple sources.
Make sense of your data and take action on it. Improve operational efficiency by putting all of your insights in one place.
Powerful customer, employee and journey analytics in real-time.
Create your own customer journeys that update with dynamic KPI data in real-time.
Compare your employee journeys with your customer journeys and find correlation between the two.
Search for specific feedback to make sure you catch issues on time.
Find what you're looking for instantly, even with thousands of responses across dozens of touchpoint.
Our industry-leading AI helps you to find the root cause of your customer experience shortcomings.
Word clouds and text analytics makes it easier for you to make sense of open feedback at scale.
See which areas of your business has the most impact on your customer experience.
See how you compare to the competition in your industry.
Manage all of your Feedbackly terminals globally with ease - see analytics and even remotely manage your devices.
Filter out unwanted feedback from your reports automatically.
View open rates of your email and SMS campaigns and analyze conversion rates.
Take action automatically. No need to wait for manual interpretation of data. Resolve tactical issues, guide strategic decisions and automate actions.
Get real-time alerts based on AND/OR rules triggered by customer feedback in real-time.
Share your data across your organization with versatile and custom public dashboards.
Integrate data to your CRM, utilize the leads and attach feedback to your support systems.
Receive a comprehensive report in your email once a week or once a month.
Send your experience reports directly to your employees to boost engagement and motivation.
Answering your customer is important when receiving feedback so close the loop at scale.
Feedbackly offers you industry-leading user management, organizational configuration, reliability and of course data security.
We support you no matter where you are. Our award-winning support team is only a call or click away.
Manage your user permissions and access with ease.
We take our data security seriously so that you don't have to worry.
We are 100% GDPR compliant and offer tools for you to be as well.
Create different roles and access to analytics, integrations and survey creation.
Full control over what happens in your organization at all times.
We have invested heavily in our survey technology to be fully accessible - perfect for the public sector.
We run on cloud technology for maximum data flexibility and security.
Feedbackly software can be used in English, Finnish and Spanish.
Integrate with all the supportive tools you need through our REST API.
Start small and scale big with tools that grow with your company.
Show off your true colours with customizable surveys.
