Attract & Retain more customers with the help of Customer Experience

All the tools, methods, support, and education that you need for attracting and retaining up to 20% more customers.

The only CX platform that measures human emotions.

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42,041,165 responses
collected in +200
organisations.

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The Feedbackly Offer

Everything you need to attract new customers and retain existing customers with the power of Customer Experience.

The Feedbackly Offer: software, services, training

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“With Feedbackly, we have been able to set and monitor new KPIs, take actions and improve our service and customer attention at the branch level.”

 

José Enrique Treviño Cervantes, Innovation Director @ Banregio

Banregio

How it works

1. COLLECT Customer Feedback

Ask the right questions, in the right places, at the right times to gather the feedback your business needs.

Feedbackly’s surveys allow you to measure anything from NPS and CSAT to the emotions that drive your revenue. You’ll get up close and personal wherever you interact with your customers – website, online store, email, or in-store, we got you covered.

2. ANALYZE in Real-Time

Learn who buys, who churns, who browses, who leaves, and why.

Our easy-to-understand custom analytics helps you analyze the big picture and drill down to find hot leads for sales or action points to prevent churn.

3. TAKE ACTION at Scale

Generate hot leads, convert hot leads into customers, make upsell, gather glowing reviews, instantly resolve any complaint.

Integrate to your favorite tools to automate your actions – whether it’s project management or CRM. Thrive as a CX expert and make your conversions skyrocket!

Feedbackly is the only CX software in the world that helps you measure human emotions



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Our highly rated services & training help you plan and execute your CX strategy with ease

 

Our CX family grows your business with the tools it needs to succeed and the support to do it confidently. 

CX CONSULTING 

We offer targeted CX solutions to businesses at any level of their CX journey, from ‘completely clueless’ to ‘I got this.’

 

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SUCCESS PROGRAM

What’s more impressive than our software? Our industry-leading Customer Success Team. We put our heart into reaching your goals.

 

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CX TRAINING

Learn how to lead your own CX Strategy at our CX Academy. Over 1000 customer experience professionals have studied online with us.

 

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Chedraui

“Feedbackly has helped us to detect any problem related with the check out process. Now we can react immediately”

– Alejandro Dominguez, eCommerce Analyst @ Chedraui


Read the full story

Feedbackly plays well with the most popular platforms

Why Feedbackly?

 

We’re CX experts passionate about helping you keep your customers happy. And we deliver your business results to smile about, too.

200+ businesses helped worldwide

42M+ responses collected

1000s of leads generated

20x ROI on our CXM

Featured by

Entrepreneur, Business Finland, Financial Post, Kauppalehti, Arctic Startup, EU Startups

Ready to see your conversions skyrocket?

Take a personalized demo with a CX specialist to see exactly how Feedbackly can help you attract and retain more customers. Seeing is believing.



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